With caution being the new normal, The Leela Mumbai in partnership with Bureau Veritas India has elevated its sanitisation, hygiene and safety procedures with SURAKSHA – a comprehensive program to ensure the wellbeing of guests and associates.
For the last three decades, the brand has come to be known for delivering an uncompromising level of personalized services with the true graciousness of Indian hospitality. SURAKSHA is grounded in genuine care and is backed by unobtrusive technology so guests have trust and confidence as they begin to travel again and continue to experience the renowned Leela service.
The Leela Mumbai has taken a holistic approach to develop and validate additional protocols and sanitisation procedures, which have been redefined as per international norms. These protocols will be reviewed regularly and certified by a team of hygiene experts from Bureau Veritas, India.
Enhanced Cleanliness and Safety
The importance of cleanliness in today’s environment cannot be undermined. At The Leela Mumbai there will be frequent cleaning and sanitisation of all public and personal spaces as well as high touch surfaces with hospital grade EPA approved chemicals and disinfectants. This includes thorough sanitisation of hotel cars before and after every transfer.
Additional protective gear for all associates and frequent temperature checks for all associates and guests is also being implemented. Adequate measures are being undertaken to rearrange furniture and restaurant seating to ensure social distancing protocols are followed at all times.
The associates are trained to maintain the highest standards in food hygiene and safety. Additional measures such as washing of all dishes at 80 degrees Celsius, preparation of fresh food in smaller quantities and immunity boosters on the menu are being introduced. The hotel is also relooking at its operational practices for in-room dining and designing new approaches to food service.
Technology as an Enabler of Experiences
The hotel is leveraging technology as an enabler to deliver experiences that are important to its guests. With contactless check in and check out, full access to digital news and e-papers as well as e-menus across restaurants, guests can have both choice and flexibility at their fingertips.
Technology is also being used to ensure the highest standards of cleanliness is maintained across the hotel. This includes the use of high bar pressure dry steam cleaners as well as electrostatic sprayers to clean rooms as well as restaurants and meeting rooms.
And all this under the supervision of a Hygiene Manager, a dedicated resource appointed at every hotel to ensure all protocols are diligently followed and processes implemented in real time.
Commenting on the re-opening of the hotel, Sameer Sud, General Manager of the Leela Mumbai said – “In keeping with our organizational philosophy of ‘Atithi Devo Bhava’, we would like to reassure our guests and associates that their safety is our top priority and while we take stringent measures to enhance our services, we will strive to never lose the ‘personal touch’ that we are known for. We are looking forward to welcome our patrons to the safe world of luxury.”