Home Insight Trulyy India Hotels focuses on growth and maintains consistency in product through...

Trulyy India Hotels focuses on growth and maintains consistency in product through warm, personalised service

Trulyy India Hotels is a hotel organisation privately-owned and specialised in hotel projects, hotel management operations, and sales and marketing services for hotels, resorts, safari camps, lodges and operations in some of the most beautiful tourist destinations in India. In a conversation, Naresh Arora, CEO & MD, Trulyy India Hotels and Resorts shares more with TTJ.

The hotels under the care of Trulyy India Hotels happen to be some of the nation’s best and most patronised by every local and international visitor. This is so because all hotels are created with the aim only to provide excellent services and facilities that include world-class swimming pools, very fast internet facilities, exclusive bars, restaurants, spas, gym and several other essential amenities.

The hospitality landscape is currently in massive flux. Customers’ buying habits are evolving as new technologies emerge, and neighbourhoods are being re-shaped by new ways people are living their lives. “To achieve success, we must learn to roll with these changes and capitalise on them like modernisation, digital trending yet maintaining raw discipline, ethnic or theme based atmospheres, recruiting and retaining the right people,” says Naresh.

Over the years the hospitality industry has witnessed customer evolution and commenting on the same, Naresh shares, “Change! Whether you’re someone who welcomes it with open arms, or you’re the type who tries to maintain the status quo as long as possible, change is inexorable. As the cliché goes, change is the only constant thing in the world. And in hospitality industry, this statement couldn’t be true, especially in the last few years! Customers want an outstanding, personalised experience.”

Trulyy India offers their guests a superior hospitality experience at excellent value in varied market segments. They recognised that profitability is essential to future success and therefore provide their property owners and investors the highest possible returns. The group is focused on growth and maintains consistency in product through warm, personalised service and absolute transparency in all their dealings.

Hospitality should start right from the booking and should continue post check out. A warm greet on the arrival, quick check in process, consistency in treating each and every guest irrespective of his or her booking channel, quick checkout process and reviewing and responding to all guest’s feedback, suggestion, issues and concerns. Upgrading and enhancement in skills for coworkers also plays an important role.

When asked on the growth and how do they work to maintain consistency in product through warm, personalised service and absolute transparency in all your dealing, Naresh explains, “Embrace the new sharing economy: The concept of sharing goes to the heart of the evolving customer experience. And sharing finds expression in different ways that Hospitality companies may leverage for competitive advantage. Sharing means community. Encourage guest connections. Sharing means connectivity. Encourage direct feedback from your guests. It’s the best kind of customer engagement data. Sharing means partnering with the customer. The new consumer wants to participate in the design of his Hospitality experience. Unbundle your offerings to let this happen. Sharing means cost and market effectiveness. In a conventional economy, excess supply or demand is the norm. In a sharing economy, supply and demand are in balance.”

Trulyy India offers their guests a superior hospitality experience at excellent value in varied market segments. They recognises that profitability is essential to future success and therefore provide their property owners and investors the highest possible returns.