Flyers will no longer be required to lug heavy hand baggage in the post security area of Indian airports. The directorate general of civil aviation (DGCA) has directed airlines and airports to provide small hand bag trolleys in the post-security check areas too. This order will be particularly helpful for commuters at sprawling terminals like Delhi’s T3.
This is among a host of services that the DGCA has made mandatory to be provided to flyers at domestic airports. Moreover, automated buggies (golf carts) will have to be provided free of cost to all senior citizens, expecting mothers and disabled passengers in terminal buildings of big airports. In addition, airlines and airport operators have been asked to devise passenger grievance redressal mechanisms.
“Airlines/airport operators shall ensure that all complaints are acknowledged immediately and redressed at the earliest but not exceeding one month. In case of non-redressal within the stipulated time frame, the complainant has the option to take up the matter with DGCA,” the order issued by DGCA chief Prabhat Kumar said.