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OYO Hotels & Homes launches industry-first complimentary insurance cover for guests at the booking price; partners with ACKO for insurance policy

OYO Hotels & Homes announced a first-of-its-kind offering for its customers with complimentary insurance cover for guests as part of the booking price staying in OYO properties across India. The insurance cover has been launched in partnership with ACKO General Insurance, India’s first and fastest-growing Insurtech company which makes buying and using insurance effortless. With a shared vision of offering hassle-free services and a consumer-first approach backed by innovative technology, OYO and ACKO are launching this industry-first feature to ensure a great hospitality experience for the consumer.

The complimentary insurance package offers OYO guests insurance coverage upto INR 10,00,000 for protection against accidental death (coverage upto INR 10,00,000), baggage loss (coverage upto INR 10,000), accidental medical expenses (coverage upto INR 25,000) amongst other benefits like OPD treatment, etc for the entire duration of their stay in  a particular city. To begin with, OYO will be offering guests staying at OYO Hotels, OYO Home, OYO Townhouse, Collection O, SilverKey, Capital O and Palette Resorts this insurance, valid for their full period of stay in these properties. The insurance cover will be applicable to bookings made via the OYO App, website, mobile website, direct bookings as well as walk-ins. The offering will be extended to other categories and booking channels in the coming days.

Commenting on the unique offering, Gaurav Ajmera, COO, India & South Asia, OYO Hotels & Homes, said, “Customer experience is our utmost priority and we passionately work towards creating a hassle-free and comfortable experience for our guests. With the complimentary insurance offering, we are taking a step forward in this direction. The unique feature which has never been offered before in the Indian hospitality industry, designed in partnership with ACKO, aims to cater to the unexpected, unplanned and isolated situations, that our guests across 300+ cities in the country, that choose OYO as their preferred accommodation option, could face. ”

“ACKO has partnered with OYO to bring another differentiator for them with an insurance cover for OYO guests. Delivered entirely digitally, from issuance to claim, we expect this to solve key pain points in the hospitality sector. With OYO, we have found a partner who is also passionate about delivering superior customer experience and we are excited about the journey ahead” said Varun Dua, CEO & Founder at ACKO General Insurance.

Along with customers, the unique offering also aims to benefit asset owners as it helps further improve customer experience and satisfaction and thereby lead to higher repeat rates, and increased yield.

On booking an OYO property, customers will be able to view their insurance policy on the booking confirmation page and by logging on to either of the OYO and ACKO websites with their registered mobile numbers.

How to claim insurance?

On OYO App/Website:

  • Open your OYO App and go to ‘My Bookings’
  • Select the particular stay that you want to claim for from the list of stay
  • Click on the ‘Insurance’ option from your stay details page
  • Select the type of claim, follow the next few steps, and your claim will be registered with ACKO

On ACKO.com

  • Go to www.acko.com & login with your mobile number registered on OYO
  • Under the ‘Claims’ section, select OYO Claims which opens your ‘My Account’ page
  • Select the ‘Stay’ filter which opens all your stays
  • Select the particular trip, click on the ‘Initiate Claim’ button below the Policy details section
  • Select the type of claim, follow the next few steps, and your claim will be registered with ACKO