TrustYou announces a significant addition to its global portfolio of clients by revealing its new partnership with Louvre Hotels Group. The French hotel group offers a full range of hotels, spanning from one star to five stars, with powerful brands such as Golden Tulip, Campanile, Kyriad, and Première Classe, but also recently Metropolo, Kyriad Direct, Sarovar, Jin Jiang Inn, and Hôtels and Préférence. TrustYou’s feedback management solution will support the plan of Louvre Hotels Group to answer guest’s needs and expectations while ensuring the highest quality.
Louvre Hotels Group will leverage the incoming guest feedback for all of its operating hotels through the TrustYou platform, which allows users to oversee, manage, analyze, and market guest reviews. With sophisticated data analytics, Louvre Hotels Group’s hotels will gather feedback from a multitude of online channels and get an insightful and detailed overview of their performance. Furthermore, the group will utilize the solution to send out personalized guest surveys in order to collect valuable information regarding the guest experience.
“We believe that TrustYou is currently providing the best-in-class solution, offering actionable and goal-oriented approach to our online reputation management project,” said Sandrine Gosse, Quality and Customer Service Director of Louvre Hotels Group. “We highly value our guests’ feedback and we want to be able to properly leverage it for their future comfort and satisfaction, which is the reason why we have a dedicated department for Customer Experience.”
TrustYou’s Co-Founder and CEO, Benjamin Jost, emphasises the company’s excitement of working with Louvre Hotels Group. “It comes as a great success and honor to receive the trust of the Louvre Hotels Group. We look forward to establish a long and fruitful partnership and will elevate the guest experience together on a large scale worldwide. Louvre Hotels Group are set on an impressive, global expansion and we are more than happy to join them on their journey of providing quality services that fit the exact needs and expectations of their guests. In this regard, we are committed to providing Louvre Hotels Group with all the necessary support while on boarding their global portfolio of hotels in a standardized and market-specific way. In 2018, we invested in a dedicated TrustYou support team, which will now be deployed to help every single hotel from the group to achieve its goals, through the proper management of guest feedback.”