British Airways is opening another cabin crew base in Hyderabad to offer tailored services for its Indian customers flying to London.
British Airways flies from five cities in India with a weekly operation of 53 flights a week from Delhi, Mumbai, Bengaluru, Chennai and Hyderabad to Terminal 5 at London Heathrow.
All flights to and from India have at least two Indian crew members on board who work alongside British Airways, London-based crew. Customers will now benefit from the best of British service and expertise, with the assurance that there will be Telugu speaking crew members on every flight serving the Hyderabad London route.
“India is a diverse country with different languages spoken across cities. Opening an additional base in Hyderabad means we can offer customers the language skills and familiar culture they value for a comfortable journey,” said Moran Birger, Head of Sales for Asia Pacific and Middle East at British Airways.
“Alongside our London-based crew, our new recruits will offer our customers the best combination of British style and service, alongside Telugu language, culture and customs. This is in line with the ongoing commitment to our Indian customers to provide the very best onboard customer experience and service.”
This year British Airways celebrates its centenary marking 100 successful years of taking Britain to the world and bringing the world to Britain. The airline has been expanding in the Indian market and has recently announced an increase in its operation of 49 flights to 53 a week. British Airways is investing £6.5 billion for its customers over five years, covering the installation of the best quality Wi-Fi and power in every seat, fitting 128 long-haul aircraft with new interiors and taking delivery of 72 new aircraft. The airline is investing £600 million specifically in its Club World business class, including outstanding catering and The White Company’s luxurious bedding which is available on the India London routes.
The new recruits will go through British Airways’ extensive flight safety and service training program at the company’s headquarters in London. They are expected to begin their new positions by the end 2019.
British Airways operates Boeing 787-8 offering customers a choice of three cabins on its flights from Hyderabad to London. They can choose from the airline’s award-winning Club World (business cabin), World Traveller Plus (premium economy) and World Traveller (economy).